ePay Portal FAQ

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Welcome to our ePay Portal FAQ

We couldn't be happier to answer your frequently asked questions. To get you started, download our simple PDF guides:

If you have a more specific question, here are the answers to those most commonly asked:

Employee User

I'm trying to set my password but it does not work?

When setting/resetting your password, do not make any changes to what’s in the upper most field (it is intended to be a combination of your company code and username)

Please remember when setting up your passwords that it needs to be:
  • At least 8 characters
  • A mixture of upper and lower case
  • Include a number
  • At least two non-alphanumeric characters
    (I.e. symbols or any other form of punctuation)
  • Without underscores

I cannot log in?

Please ensure you have successfully set your password.

Please refer to your Welcome Email from EPay Portal for the following details:

User Name
Company Code

Based on the example below, the credentials need to be entered as follows:
  • The Username and company code need to be entered exactly as stated in your welcome email, however they are not case sensitive
  • You cannot substitute your username with your email address
  • You cannot substitute your company code with the company name
  • If you have entered your credentials correctly but you’re still unable to log in, click Forgot Password? And complete the form to have a reset email issued
  • If the issue persists, contact the designated persons at your organisation or your administrator to have this resolved

How can I view all my payslips?

  • Click on Employee Access on the left hand menu
  • This should drop down the option for Payslips
  • This will load a page where you can select a payslip using the Financial Year and Payment Date option
  • Alternatively you can click the Payslips View option just below Payslips
  • This will list all payslips from newest to oldest, descending. Scroll to the right of the desired payslip, and click View Payslip

How can I change all my personal information on the portal?

As a regular Employee user, you need to contact the designated persons at your organisation who can have this completed for you through the payroll processing. You cannot change this directly on the portal, you can only view the information held on our payroll system as advised by your employer.

Client HR User

How can I reissue my employee's welcome email?

You do not need to issue welcome emails to new employees, this happens automatically when we upload their first payslip - however the welcome email does expire after 4 days. So if you need to resend a welcome email, the following will tell you how:
  • Log into your user profile
  • If entering for a specific employee, go to Manage User Details
  • Search the user by any of the columns presented, scroll to the far right of the row, and click this icon to reissue the welcome email
  • If resending for all employees, click “Email & Welcome Status” and then it will open a sub-menu
  • Click “Welcome Email Status
  • If you are resending for all employees, simply select the All Employees radio button and click "Send Welcome Email"
  • If the issue persists, please contact your administrator

How do I download report files?

  • Log in, and click Pay Check Reports on the left hand menu
  • You will then be presented with a file browser
  • Once you’ve found the file(s) you desire, select them and then click “Download All Files as Zip
  • Selecting a block of files can be done by clicking the most top left file you desire, then hold down the Shift key as you click the most bottom right file
  • Alternatively to make a miscellaneous selection, hold down the Ctrl key as you select your files
  • The selected files will be highlighted in orange
  • If you are still having a problem, email epayportal@paycheck.co.uk and one of our team will get back to you!

How do I upload my payroll submission?

  • You can upload payroll documents through out the month as many times as you like - as long as they are in the form of a Word document, Excel or PDF file.
  • Click on Client Input on the left hand menu
  • Choose your tax year and then the tax month - remember the tax months start from April so tax months are not the same as calendar months! For example, April = Month 1, June = Month 3, December = Month 9 and March = Month 12...
  • If you have lots of written instructions, save these in a Word document - do not send these in the following email!! To maintain the highest GDPR compliancy you must include all information that contains personal data in a document saved on this portal and send nothing via email. This is so that you can meet your GDPR obligations to use the most secure method of transfer for all personal data.
  • Select the Browse button (see top right of the above screenshot) and then select your files. You do not need to password protect the files to save them on the portal.
  • Once you have uploaded your payroll documents and you are happy for us to process the payroll, click on Send Email and then simply click on Submit.
  • If you have any further changes after this, make sure you save your document with a version number (i.e. V2) before you upload it - follow the same steps as above.

Employee User

I'm trying to set my password but it does not work?

When setting/resetting your password, do not make any changes to what’s in the upper most field (it is intended to be a combination of your company code and username)

Please remember when setting up your passwords that it needs to be:
  • At least 8 characters
  • A mixture of upper and lower case
  • Include a number
  • At least two non-alphanumeric characters
    (I.e. symbols or any other form of punctuation)
  • Without underscores

I cannot log in?

Please ensure you have successfully set your password.

Please refer to your Welcome Email from EPay Portal for the following details:

User Name
Company Code

Based on the example below, the credentials need to be entered as follows:
  • The Username and company code need to be entered exactly as stated in your welcome email, however they are not case sensitive
  • You cannot substitute your username with your email address
  • You cannot substitute your company code with the company name
  • If you have entered your credentials correctly but you’re still unable to log in, click Forgot Password? And complete the form to have a reset email issued
  • If the issue persists, contact the designated persons at your organisation or your administrator to have this resolved

How can I view all my payslips?

  • Click on Employee Access on the left hand menu
  • This should drop down the option for Payslips
  • This will load a page where you can select a payslip using the Financial Year and Payment Date option
  • Alternatively you can click the Payslips View option just below Payslips
  • This will list all payslips from newest to oldest, descending. Scroll to the right of the desired payslip, and click View Payslip

How can I change all my personal information on the portal?

As a regular Employee user, you need to contact the designated persons at your organisation who can have this completed for you through the payroll processing. You cannot change this directly on the portal, you can only view the information held on our payroll system as advised by your employer.

Client HR User

How can I reissue my employee's welcome email?

You do not need to issue welcome emails to new employees, this happens automatically when we upload their first payslip - however the welcome email does expire after 4 days. So if you need to resend a welcome email, the following will tell you how:
  • Log into your user profile
  • If entering for a specific employee, go to Manage User Details
  • Search the user by any of the columns presented, scroll to the far right of the row, and click this icon to reissue the welcome email
  • If resending for all employees, click “Email & Welcome Status” and then it will open a sub-menu
  • Click “Welcome Email Status
  • If you are resending for all employees, simply select the All Employees radio button and click "Send Welcome Email"
  • If the issue persists, please contact your administrator

How do I download report files?

  • Log in, and click Pay Check Reports on the left hand menu
  • You will then be presented with a file browser
  • Once you’ve found the file(s) you desire, select them and then click “Download All Files as Zip
  • Selecting a block of files can be done by clicking the most top left file you desire, then hold down the Shift key as you click the most bottom right file
  • Alternatively to make a miscellaneous selection, hold down the Ctrl key as you select your files
  • The selected files will be highlighted in orange
  • If you are still having a problem, email epayportal@paycheck.co.uk and one of our team will get back to you!

How do I upload my payroll submission?

  • You can upload payroll documents through out the month as many times as you like - as long as they are in the form of a Word document, Excel or PDF file.
  • Click on Client Input on the left hand menu
  • Choose your tax year and then the tax month - remember the tax months start from April so tax months are not the same as calendar months! For example, April = Month 1, June = Month 3, December = Month 9 and March = Month 12...
  • If you have lots of written instructions, save these in a Word document - do not send these in the following email!! To maintain the highest GDPR compliancy you must include all information that contains personal data in a document saved on this portal and send nothing via email. This is so that you can meet your GDPR obligations to use the most secure method of transfer for all personal data.
  • Select the Browse button (see top right of the above screenshot) and then select your files. You do not need to password protect the files to save them on the portal.
  • Once you have uploaded your payroll documents and you are happy for us to process the payroll, click on Send Email and then simply click on Submit.
  • If you have any further changes after this, make sure you save your document with a version number (i.e. V2) before you upload it - follow the same steps as above.

Customer Satisfaction Guaranteed

“I have used Pay Check for nearly 3 years. They are a pleasure to deal with and are always ready and willing to answer my questions, allowing me to make the right decisions for the Company. I would like to thank Katie Linstead - Business Development & Client Services Manager and the Pay Check team for the excellent service they provide.”

- Loredana Popovici (Belstaff)

Customer Satisfaction Guaranteed

“Having worked with Pay Check for over 10 years, the payroll service delivered by them on a monthly basis is without fail always prepared in a timely, accurate and seamless manner. In an ever changing world of legislation and compliance, Pay Check can always be relied upon to be ahead of the curve in all that they do.  They communicate regularly with important changes in legislation providing easy to follow guidance and advice in addition to providing a comprehensive timetable with all crucial deadline filings. They can be relied upon to go above and beyond in turning around one off urgent payrolls swiftly, always delivering a competent and professional service in the process even when under pressure.”

- Sara J Rose (Meteora Partners LLP)

Customer Satisfaction Guaranteed

“We decided to outsource our payroll to a bureau back in April due to the increasing complexities and time it was taking us to complete it in-house. It was a difficult decision because we were nervous it would become very process driven with limited manual intervention and the ability to have a point of contact for questions. Pay Check have demonstrated that they are not a large factory type processing bureau. They employ people who are there to make sure that the customer experience is a personal one. We have a nominated point of contact who works really well with us."

- Christine Silvester (Silvester Parker Limited)

Customer Satisfaction Guaranteed

“Pay Check is providing a tailored service to our company needs. Our contact understands our business deadlines and has been always flexible to accommodate changes, with reasonable turnaround time. Whenever we had a higher numbers of starters, Pay Check has imported our contacts, to ensure efficiency without additional cost… Having worked with other four payroll providers, I would definitely choose Pay Check for the quality service and reliability"

- Krisztina Gulyas (Ascot Lloyd)

Customer Satisfaction Guaranteed

“The Pay Check people are easy to work with and come up with sensible solutions. You very rarely have to ask them twice to do something. Their systems seem fairly bulletproof: we very rarely have to unwind any payroll errors. The decision to outsource our payroll was probably the best decision we’ve made in this business. It may well be that the second best was to choose Pay Check"

- Edmund Inkin (Eat Drink Sleep Ltd)

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